Privacy Policy

Effective Date: January 14, 2025

Red Oak Building Company, LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our services, including our construction management software and accounting tools, and interact with us.
By using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect
We collect various types of personal information when you interact with our website, services, or communications. This includes:
a. Personal Information

    • Contact Information:

Name, email address, phone number, physical address.

    • Construction-related Information:

Any data provided through our construction management software.

    • Financial Information:

Invoices, payment history, and other related financial data stored in QuickBooks Online.

b. Usage Data
We may collect non-personally identifiable information such as usage data from interactions with our website or software, including technical data (e.g., IP address, browser type, and operating system).

c. Cookies and Tracking Technologies
We do not use cookies or other tracking technologies on our website for analytics or advertising purposes.

2. How We Use Your Information
We use the information we collect for the following purposes:

  • To provide and manage our construction management software and services.
  • To process and manage your account and services.
  • To manage invoices, payments, and related financial transactions via QuickBooks Online.
  • To communicate with you about your account, services, and relevant updates.
  • To send promotional messages, service-related notifications, or updates (if you've opted in).
  • To respond to customer inquiries and support requests.
  • To ensure the security and integrity of our services.

3. Sharing Your Information
We commit not to transfer consumer data to external organizations beyond necessary service providers and have specific policies and measures to prevent the unauthorized sharing of user data. For example, we implement strict access controls and regularly audit our data sharing practices to ensure that user data is not shared without authorization. We do not sell or rent your personal information to third parties for marketing purposes. However, we may share your personal data in the following situations:

  • Third-Party Service Providers:
    • We use Buildertrend, a third-party construction management software provider, to store and manage your data securely. Buildertrend stores data on secure servers in a controlled environment with limited access. Buildertrend’s use of your personal data is governed by their own Privacy Policy, and we encourage you to review it at Buildertrend Privacy Policy.
    • We also use QuickBooks Online to store and manage your financial information, including your name, email, phone number, address, invoices, and payment history. QuickBooks Online employs bank-level security protocols, including encryption, multi-factor authentication, automatic data backups to secure servers, and advanced fraud detection technology to prevent unauthorized access to your account. QuickBooks' use of your personal data is governed by their own Privacy Policy, which can be found at QuickBooks Privacy Policy.
  • Legal Compliance: We may disclose your information if required by law, to comply with a legal process, or to protect the rights, property, or safety of our company, customers, or others.

4. Marketing and Communications
We may use your contact information to send you marketing communications (e.g., emails, SMS, calls) regarding updates, promotions, and relevant offers related to our services.

  • Opt-Out: You can opt out of receiving marketing SMS messages by replying "STOP" to any of our SMS communications or by contacting us directly. For emails, you can unsubscribe using the link provided in the email.

5. Your Data Rights
As a user of our services, you have certain rights regarding your personal data, including:

  • Accessing Your Information: You may access and update your personal information through your account within our construction management software.
  • Data Deletion: You can request that we delete your personal data, subject to any legal obligations we may have to retain certain information.
  • Corrections: You can correct any inaccuracies in your personal data.

To exercise any of these rights, please log in to your account or contact us at [Insert Contact Information].

6. Data Security
We take reasonable precautions to protect the security of your personal data. Both Buildertrend and QuickBooks Online implement strong security measures to safeguard your data:

  • Buildertrend stores data on secure servers in a controlled environment with limited access.
  • QuickBooks Online employs bank-level security protocols, including encryption, multi-factor authentication, and automatic data backups to secure servers. Additionally, QuickBooks utilizes advanced fraud detection technology to identify and prevent unauthorized access to your account.

While we implement these industry-standard security measures, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention
We will retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once your data is no longer needed, we will delete or anonymize it in a secure manner.

8. Children’s Privacy
Our services are not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we learn that we have collected personal data from a child under 16, we will take steps to delete that data as soon as possible.

9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any changes will be posted on this page with the updated "Effective Date." We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your data rights, please contact us at:

Red Oak Building Company, LLC
Email: josh@redoakbc.com
Phone: 615-625-5203
Address: 8114 Isabella Ln, Brentwood, TN 37027
Website: redoakbc.com